Telephony for Call Centers

ABOUT THIS PRODUCT
telephony-call-center-banner

Quadrant Alpha Call Center is highly reliable and robust call center solution for both inbound, outbound and blended call centers. Increases performance of all campaigns by putting into one easy-to-use, web based, and cloud platform. Our call center solution consists of dialer, campaign manager, workforce manager, web based agent panel, call recording call queue, outbound simulator and forecasts.

Quadrant Alpha Call Center solution provides the same features and functionality as proprietary call center platforms – at a less of the cost. They are scalable, enabling you to quickly and cost-effectively add new users to your system and increase their productivity by providing easy access to all features and capabilities.

PRODUCT FEATURES

Multiple telephone call support.

Streamlined telephony activity within the business unit.

Improved customer relationships, service levels and customer satisfaction.

Increased telephone call efficiency and throughput.

Personalized telephone interaction – identifying callers automatically.

Increased business productivity.

Reduced development costs with ease of deployment and implementation.

Flexible deployment capabilities across multiple sites and large scale implementations.

WHAT WE OFFER

PRODUCT SOLUTIONS

ADVANCED ROUTING

Eliminate the need to transfer callers from agent to agent. With skills-based routing and interactive voice response (IVR) systems.

advance routing
AUTOMATED WORKFLOWS

Reduce average handle time and increase agent efficiency with automated workflows. When you have Quadrant Alpha do the heavy-lifting, your agents will have more time to do what they do best.

automated workflows
REPORTS & MONITORING

Help your team achieve its maximum potential with call monitoring capabilities and customized reporting.

reports & monitoring